![]() So, since I can't type in the as nothing comes up in the Customer Support Software and Drivers page, when I type in my product number (V0Q20AUR#ABL), I get a different product name (HP 15-d013ca Notebook PC). I'm pretty sure it is that product, as whenever I launch the virtual chat from my HP Support Assistant, the bot says that's the product in the first line of introducing itself. It was just a couple of days ago, and now there's nothing for it. When I typed in the serial number a few days ago, it came up with a name (HP Pavilion Notebook - 17-g198ca (ENERGY STAR).), but I had to shut down the laptop, as I was too busy too continue. I know.), but I keep getting different names/types. So, I decided to finally get around to it now (January 2018. ![]() I went to go and uninstall/install the new version from the HP site, but I had some issues finding what the product name/type was. Last year, Windows couldn't update due to a BIOS issue with my laptop. ![]()
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